Samsung LE37C530 37-inch Widescreen Full HD 1080p 50Hz LCD TV with Freeview

S. Scott

at 1:18 pm

The TV was well boxed and all the parts were there and the instructions were clear and easy to follow. On switch on, there was a vertical green line on the LHS of the screen 9cm in from the side and another intermittent line on the bottom 40mm up from the bottom. I registered on the Samsung website so that i could ask a question as the web facility is meant to be manned 24/7. This was after I had tried to contact customer services just after 6pm and received a message saying that their hours were 0800 to 2000 hrs!!!! Must have knocked off early.

I finally got an answer on their website at about 11am the following day, which said, please phone us to discuss the problem.

When I phoned the recorded message said they aimed to answer all calls within 1 minute. They answered me after at least 10 minutes. They then confirmed the TV was faulty.

I have decided as their customer service is so poor that I will go with a different manufacturer.
Rating: 3 / 5